With a winter storm bearing down on New England, some homeless people may seek emergency refuge. During the day, they need to ask for housing help in person at a Vermont Human Services office. After business hours, they can call VT 2-1-1. On evenings and weekends, those 2-1-1 calls are re-routed to Maine.
But at least one call center employee in that state thinks this system is not ideal.
Audio for this story will be posted at approximately 11 a.m. on Tuesday, Jan. 27.